New Course Launch

CIEH Approved Conflict Resolution and Personal Safety

This is one-day training course for those who may have to deal efficiently with any type of incident in which a person is abused, threatened or assaulted in circumstances relating to their work. This training will provide the candidate with a range of knowledge, skills and an understanding that will help them to identify and manage situations where there is the potential risk of verbal or physical assault.

Course Overview

• Assessing the risk
• Policy and guidance
• Risk reduction measures
• Dynamic risk assessments
• Triggers to situations
• De-escalators
• Communicating
• Blocks to communications
• High risk situations
• Exit strategies
• The law and self defence
• Recording and reporting
• Post incident reactions and available support

Who should attend? Anyone who may come into contact with other persons in any situation relating to their work, which may result in conflict, be it verbal or physical. The other persons may be clients, customers, passengers, relatives, patients, parents, carers and a range of other people who may offer verbal or physical abuse relating to your work.

Course Duration: 1 day